Refund Policy

1. Introduction

This Shipping Policy outlines how we handle the delivery of any physical materials or documents related to our German language courses.

As most of our services are provided online or at our institute, shipping may only apply in specific cases such as study materials, certificates, or other physical items.

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2. Delivery of Services

All course-related services, including classes, study materials (digital), and communication, are primarily delivered online or in person at our institute.

No physical shipping is required for accessing our courses unless explicitly mentioned.

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3. Physical Materials (If Applicable)

In certain cases, we may provide physical materials such as:

• Printed study materials

• Certificates

• Course-related documents

These items will be shipped to the address provided by the student during enrollment.

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4. Shipping Time

Delivery timelines may vary depending on your location:

• Within India: 5–10 business days

• Remote areas: May take additional time

We will make reasonable efforts to ensure timely delivery; however, delays may occur due to external factors.

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5. Shipping Charges

Shipping charges, if applicable, will be communicated at the time of enrollment or order.

In some cases, shipping may be included in the course fee or offered free as part of the service.

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6. Incorrect Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

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7. Damaged or Lost Items

If you receive damaged materials or do not receive your shipment within the expected time, please contact us immediately.

We will review the issue and provide a suitable resolution.

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8. Contact Information

For any questions regarding shipping or delivery, please contact us through our official website or contact details provided.